FAQ

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With League Pass, access hundreds of live games, replays, custom streams and select classic games on your favorite devices. To see if you are eligible to sign up for NBA League Pass with your local carrier provider, please visit the Subscribe Page on your mobile device.

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airG has partnered with the NBA to provide a billing method that allows you to pay through your mobile carrier. All the same NBA League Pass access is included when you sign up through airG. If you have any questions about subscribing that are not answered here, please reach out to us at nba-support@airg.live.

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Please visit the Subscribe Page on your mobile device to access or purchase your NBA League Pass subscription through airG. An NBA ID account is also required to link your League Pass subscription purchased through your mobile carrier. If you have trouble subscribing via your carrier provider, please reach out to us at nba-support@airg.live. If you have trouble with your NBA ID, please reach out to the NBA Support team.

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1. Turn off WiFi on your mobile device to ensure we can detect your mobile operator.
2. Visit the Subscribe Page on your mobile device. and follow the prompts to provide the information required by your mobile carrier to complete the subscription process.
3. Finally, you will be redirected to your NBA ID for access.

If you ran into trouble subscribing, please contact us at nba-support@airg.live with a brief description of your situation.

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To check whether your carrier provider offers a free trial period, please visit the Subscribe Page on your mobile device.

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Yes! You can login to your NBA ID account on any device. If you run into trouble with NBA ID login, please reach out to NBA Support team.

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You can access game content with your subscription on one device at a time, and you can use the same login account across multiple devices. However, simultaneous streaming on multiple devices is not supported.

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As long as you have subscribed and logged in to your NBA ID account before you travel, yes you can continue watching games! Please note that certain countries (e.g. US and Canada) may have games that aren't available. Visit the NBA's Blackout Coverage to check before you travel. If you have trouble with your subscription, please reach out to nba-support@airg.live.

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Yes, your subscription will work with the NBA iOS/Android app as long as you have your NBA ID linked to the subscription. For more information about where to download the NBA iOS/Android app, please visit the NBA League Pass webpage.

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If you have an existing subscription, but cannot access it after logging in to your NBA ID, please reclaim your subscription. To reclaim your subscription: 

1. Visit the Subscription Page
2. Follow the prompts to claim your subscription, then login with your NBA ID.
3. Once completed, you should now have access to your subscription

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Yes! Cancel your League Pass subscription at any time prior to your next billing event. You can do so by visiting the Unsubscribe Page on your mobile device.

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No, you will have access to the games until the trial period ends. The trial period depends on the carrier providers, so it would be a good idea to check with your carrier provider to see if they offer free trial for NBA League Pass. Please visit the Subscribe Page on your mobile device. to find out what your carrier provider offers.

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No, there are no cancellation fees or penalties for ending subscriptions early.

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Depending on the carrier provider, billing charges may vary and most carrier providers refund within the same week when an issue is reported to them. airG does not handle the refunds and can only confirm eligibility to subscribe to NBA League Pass. If you have questions about your subscription, please reach out to nba-support@airg.live.

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For issues with watching games, replays or highlights on any device, please reach out to the NBA Support team.

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For NBA ID login issues, please reach out to the NBA Support team.